Refund policy

Return & Refund Policy

Last updated: August 23, 2026

At Tiny Arms Studio, many of our products are made, printed, or personalized specifically for you. We want you to love what you receive, and if there is a problem with your order, we’ll work with you to make it right.

Custom & Personalized Items

Because custom and personalized products are created specifically for each customer, they are final sale and cannot be returned or exchanged due to preference, change of mind, or customer-provided information.

This includes, but is not limited to:

Custom photo portraits
Photo minis and magnets
Custom pet statues and figurines
Personalized or engraved products
Products created from customer-submitted photographs
Any item customized with a name, date, message, photograph, or other customer-requested detail

If your custom item arrives damaged, defective, or significantly different from what you ordered, please contact us so we can make it right.

Non-Custom Items

For eligible non-custom products, including standard apparel and merchandise, you may request a return or exchange within 14 days of delivery.

To be eligible for a return, the item must be:

Unworn and unused
Unwashed
In its original condition
Free from stains, odors, pet hair, or other signs of use

Please contact us before returning an item. Returns sent without prior authorization may not be accepted.

Apparel Sizing

Please review the product size chart before placing your order.

For non-custom apparel, size exchanges may be requested within 14 days of delivery as long as the item is unworn, unwashed, and otherwise eligible for return.

Customers are responsible for return shipping costs for size exchanges or preference-based returns.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs showing the item and the problem

If the issue is confirmed, we will provide an appropriate replacement or refund at no additional cost to you.

Please do not discard damaged items or packaging until we have reviewed your request.

Custom Order Cancellations

Custom and personalized orders may only be canceled before production has begun.

Because we may begin preparing photographs, artwork, engraving layouts, or production shortly after an order is placed, please contact us as soon as possible if you need to request a cancellation.

Once design or production work has started, the order cannot be canceled or refunded.

Order Changes

Please carefully review all names, dates, wording, photographs, sizes, colors, and other customization information before submitting your order.

If you notice an error after ordering, contact us as soon as possible. We will make reasonable efforts to update the order, but changes cannot be guaranteed once production has started.

Tiny Arms Studio is not responsible for errors contained in information submitted or approved by the customer.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.

Original shipping charges are non-refundable unless the return is the result of an error by Tiny Arms Studio or the item arrived damaged or defective.

Return Shipping

Customers are responsible for return shipping costs for approved preference-based returns and exchanges.

Tiny Arms Studio will cover reasonable return or replacement shipping costs when an item is damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping method when returning an item. Tiny Arms Studio is not responsible for return packages that are lost in transit.

Sale & Clearance Items

Items specifically marked Final Sale or Clearance cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Orders purchased using a promotional or discount code are not automatically considered final sale unless specifically stated on the product or promotion.

Shipping Issues

Please make sure your shipping address is correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to have the order reshipped.

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, your local carrier, and the surrounding delivery area. Contact us if you still cannot locate the package and we will help you determine the next steps.

Carrier delays that occur after an order has shipped are outside of our direct control, but we are happy to assist when possible.