Shipping policy

Shipping Policy

Last updated: August 23, 2026

Thank you for shopping with Tiny Arms Studio. Many of our products are handmade, made to order, personalized, or created specifically for you. Please review the information below so you know what to expect after placing your order.

Order Processing Times

Processing time is the amount of time needed to create, prepare, and package your order before it ships.

Because many Tiny Arms Studio products are custom or made to order, processing times vary by product. Estimated processing times are provided on individual product pages when applicable.

Custom products may require additional time for:

Photo preparation or artwork creation
3D printing
Engraving or personalization
Assembly and finishing
Quality checks
Packaging

Processing times are estimates and may be extended during holidays, sales, periods of high order volume, or circumstances outside of our control.

If your order contains multiple products with different processing times, the order may ship together once all items are complete or may arrive in separate shipments.

Shipping Rates

Available shipping methods and shipping charges are calculated and displayed at checkout based on your order, shipping destination, and available carrier options.

Any free shipping promotions will be subject to the terms displayed with the applicable offer.

Estimated Delivery Times

Delivery estimates shown at checkout begin after your order has completed processing and has been shipped.

Shipping and delivery estimates are provided by the carrier and are not guaranteed delivery dates.

Once a package has been transferred to the shipping carrier, delivery delays caused by the carrier, weather, holidays, transportation disruptions, or other circumstances outside our control may occur.

Tracking Information

When tracking is available, you will receive shipping confirmation and tracking information after your order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Multiple Shipments

Some products may be produced or fulfilled separately. As a result, items from the same order may occasionally arrive in more than one package.

If your order ships separately, you may receive more than one tracking number.

You will not be charged additional shipping solely because Tiny Arms Studio chooses to divide an order into multiple shipments after checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an address error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

Tiny Arms Studio is not responsible for packages delivered to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping the order.

Returned-to-Sender Packages

Packages may be returned to us for reasons including:

Incorrect or incomplete addresses
Unclaimed packages
Refused delivery
Carrier delivery issues

If your package is returned to Tiny Arms Studio, we will contact you when possible to determine the next steps.

Additional shipping charges may apply when reshipment is required for reasons outside of Tiny Arms Studio's control.

Lost Packages

If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us.

We may ask you to allow the carrier's normal delivery or investigation period to pass before a package can be considered lost.

When appropriate, Tiny Arms Studio will work with the shipping carrier to investigate the shipment and determine available replacement or refund options.

Please do not hesitate to contact us if you believe there is a problem with your shipment.

Packages Marked Delivered

If your tracking information shows that your order was delivered but you cannot locate it, please first:

Check around the delivery location.
Check with other members of your household.
Check with neighbors or building management if applicable.
Allow a short period of time, as some carriers may scan packages as delivered shortly before actual delivery.
Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, please contact Tiny Arms Studio and we will help determine the appropriate next steps.

A carrier's "Delivered" status does not automatically guarantee a refund or replacement, but we will make reasonable efforts to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

Your order number
Photographs of the damaged item
Photographs of the shipping packaging
A brief description of the damage

Please keep the damaged item and packaging until we have reviewed your request, as photographs or additional information may be required for a shipping claim.

Damaged, defective, or incorrect products will be handled according to our Return & Refund Policy.

Delivery Delays

We work hard to ship orders within the estimated processing timeframe, but delivery dates cannot be guaranteed.

Tiny Arms Studio is not responsible for carrier delays caused by circumstances including:

Severe weather
Holiday shipping volume
Transportation disruptions
Natural disasters
Carrier service interruptions
Incorrect customer addresses
Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us and we will assist when possible.

International Shipping

Shipping availability is determined by the destinations and shipping options available during checkout.

If international shipping is offered to your destination, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated during checkout.

International delivery times may vary and customs processing may result in additional delays.

Tiny Arms Studio cannot guarantee international delivery dates or control delays caused by customs authorities.

Customs and Import Fees

Customers purchasing from outside the United States are responsible for understanding their country's import requirements.

Unless specifically collected at checkout, customs duties, VAT, import taxes, and related fees are the responsibility of the recipient.

Orders refused because of unpaid customs or import charges may not be eligible for a full refund, particularly for custom or personalized products.

Custom and Personalized Orders

Custom and personalized items require production time before shipment.

Selecting an expedited shipping method, when available, does not shorten the production time required to create your product. Expedited shipping only applies to the carrier's transportation time after the order has completed production.

Please keep both production time and estimated shipping time in mind when ordering custom products for gifts, holidays, birthdays, memorials, or other time-sensitive occasions.

Holiday and Time-Sensitive Orders

During peak holiday periods, both production and carrier delivery times may increase.

If you need an order by a particular date, please place your order as early as possible.

While we will make reasonable efforts to meet estimated timelines, Tiny Arms Studio cannot guarantee arrival by a specific date unless that guarantee is expressly provided in writing.